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Privacy Policy

Your Privacy

Thank you for shopping at store.lovetex.com.tw. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.

Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.


Collected Information

We collect personal information when you purchase, order, return or exchange products and services; sign up for lovetex store or our email or catalogue mailing list; purchase a gift card; visit or register on our website; apply for a job at lovetex store; tell a friend about one of our products or services; participate in a promotion or survey; or contact us with a comment, question or complaint.


Shopping at Lovetex Store

You do not have to provide us with any personal information when you purchase merchandise for cash at one of our stores. If you use a credit or debit card for any of your purchases, we collect your credit or debit card-related information and your signature for the purposes of processing your payment.


Lovetex member

If you sign-up for member, we may collect personal information such as your name, mailing address, email address, phone number and birth date. We use this information to communicate with you and provide you with useful services and special benefits.


Customer Service

When you contact one of our customer service representatives with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.


Website Information Collected

You can visit store.lovetex.com.tw without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of Lovetex Store so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on Lovetex Store. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

Third Party Links & Advertisements

Our website may provide links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. Lovetex Store provides links to third party websites as a convenience to the user. The inclusion of any link does not imply Lovetex Store's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

We may also use third parties to serve Lovetex Store advertisements on other websites. In order to measure the effectiveness of our advertisements, these companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to  Lovetex Store and the websites which advertise and feature links to store.lovetex.com.tw

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Information We Share

We may transfer (or otherwise make available) your personal information to other members of the Lovetex Store corporate family and other third parties who provide services on our behalf. We may use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, help us better understand your use of store.lovetex.com.tw and refine and improve the website.

All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. For information on the manner in which our service providers treat your personal information, please contact us as set out below.

Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

Secondary Marketing

We may obtain your permission to share your contact information with carefully selected marketing partners who may contact you by mail or email with offers about products and services that may be of interest to you. You will be able to remove your name from such marketing lists at any other time by contacting us at <ladesigner3238@lovetex.com.tw>. You may also click on the unsubscribe link at the bottom of our emails.

Legal

Please note that Lovetex Store must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by Canadian or US law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.

Sale of Business

Lovetex Store may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.